With More Than 1500 Clients Golden-Cohen Has The Experience That You Can Count On
If you have ever spoken with other Benefit Professionals you already know that every one promises great service and extraordinary knowledge. Every agent promises to guide you through today's highly regulated environment. But how do you really know?
We hope that you will give us the opportunity to exceed your expectation!
That is why we have created this page. We believe that the best way for you to know about what we do is to hear from our clients. And unlike so many other websites, if you come back over time you see new testimonials from our clients because our goal is to not only meet but to exceed our client's expectations.
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"Customer service ranks at the top of my list when interacting with any organization. It is the tone of the customer service that determines whether one will continue to patronize a business or never give business to them again. For me, dealing directly with Cole has been the former of the two as he has been stellar with not only his customer service, but I am moved by his compassion to care.
To illustrate, over the Christmas break, one of our Congressional Black Caucus Foundation Fellows had difficulty obtaining a prescription for a much-needed medication. She emailed me and I sent it directly to Cole. Within less than one hour after hitting send, the issue was resolved. At a time when most are unavailable until post-holidays, Cole was readily accessible to my and the fellow’s surprise. However, this would not only be the demonstration of his unwavering commitment to providing excellent service. Dr. Kwamme Anderson (1/17/2017)
Just today, I had an appointment with my physician for an annual exam. Since I had not received my insurance card in the mail, I panicked at knowing I may have to reschedule due to not having a card to verify coverage. I phoned Cole and he answered in his always assuring voice. Three minutes later, I had an email in my inbox with a copy of the card and was able to see the doctor. This is just another example of how Cole goes above and beyond to make sure the customer has well taken care of.
I could not go further without sharing with you how Cole has made such a significant impression upon me. Sans doubt, if your other employees are as astute and attentive as he is, you by far have one of the best firms inside the beltway. Kudos to you, Brandon and Stephanie, for securing high caliber talent who make a positive difference in the lives of others – including mine!
Vice President, Programs of Congressional Black Caucus Foundation, Inc.